Last updated: July 2025

Order Processing

• All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
• Orders placed after 2PM PST may ship the next business day.
• You’ll receive a confirmation email with tracking once your order ships.

Shipping Methods & Rates

• We ship via USPS, UPS, or FedEx, depending on weight and destination.
• Shipping rates are calculated at checkout based on your location and order weight.

Delivery Times (Estimated)

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days (available at checkout)

Note: We currently ship to U.S. addresses only. We do not ship internationally or to P.O. Boxes.

Backorders & Delays

• If an item is on backorder, we’ll notify you by email.
• Severe weather, supply chain issues, or carrier delays may affect delivery times — we’ll keep you updated if that happens.

Eligibility

We accept returns within 30 days of delivery if the item is:

• Unused and in original packaging
• Not an electrical component (non-returnable)
• Not a custom or special-order part

Return Process

1. Email us at info@dunebuggyparts.com with your order number and reason for return.
2. We’ll provide return instructions and an RMA number if approved.
3. Ship the item back at your expense.
4. Once received and inspected, we’ll issue a refund minus any applicable fees.

Restocking Fee

• A 15% restocking fee applies to most returns to cover handling and inspection.
• No restocking fee for returns due to our error (e.g., wrong item sent).

Refunds

• Refunds are issued to your original payment method via Square.
• Allow 3–5 business days after return processing for funds to appear.

If your order arrives damaged or defective:

• Contact us within 48 hours of delivery.
• Include photos of the packaging and item.
• We’ll arrange a replacement or refund as quickly as possible.

For any shipping or return-related questions, contact us at:

📧 info@dunebuggyparts.com